EmailUnlimited FAQ
Table of Contents
Email Delivery Issues
I am trying to send email to Hotmail, however, they never
arrive.
My email is not delivered to Yahoo. Why is that so?
Why do my emails end up in the Spam Folder?
Why do some email accounts receive several copies of the same
email message?
Reporting & Tracking Questions
How do I export the good email addresses only?
What does the "timeout" status in the delivery reports mean?
Would it be possible to return to us the failed SENT EMAILS -
so that we could remove them from the master list?
Billing & Contract Questions
Is there any minimum subscription period?
Email Delivery Issues
I am trying to send email to Hotmail, however, they never
arrive.
First of all, check if you are using a Hotmail
email address as the FROM address of your emails.
If yes, maybe you can try to send a message with
a FROM address that is not a Hotmail address.
When you send emails with a Hotmail FROM address,
Hotmail of course detects that the email does not originate from any Hotmail
server and automatically disregards the message to be spam.
You can change the FROM address in EmailUnlimited
by clicking on Options/Manage Email Accounts... and then change the settings of
your RapidDelivery account to a different email address.
My email is not delivered to Yahoo. Why is that so?
When
you send email to Yahoo, they have a very strict filtering system. If Yahoo does
not like the content of your email message, they will most likely delete the
message right away without even putting it into the Junk Email folder. My advise
is to play with the content of the email and try again until the message gets
through.
When I do a test e-mail I always get two e-mails 1- rapid and
1 e-mail is this normal. I have almost got it working to the way I want, but
done not want 2 e-mails sent. What am I doing wrong?
Whenever you submit a mailing to EmailUnlimited Online, you will receive a copy
for your records to the email account that is mentioned in your EmailUnlimited
Online account settings. So one message is the actual test message, and the
other one is the receipt that confirms that a mailing has been submitted.
Why do my emails end up in the Spam Folder?
There
are a number of reasons why your emails may be put into the spam folder - or in
some cases not arrive at all.
1. Using a Yahoo, Gmail, Hotmail or Sbcglobal FROM email
address almost guarantees that your message ends up in the junk mail folder.
Almost all spam emails these days are sent using a from address of some free
email provider, and of course all large ISPs know if an email really originates
from a certain provider.
If you want to your emails to be delivered to your
recipients inboxes, use an email address that is hosted at your own domain.
Domain names are available at $10 a year and hosting is cheap, so there is no
excuse for not having your own domain.
2. Wording...of course...if your email contains certain key
words, it is very likely to end up in a location where you dont want your emails
to be. Unfortunately, these filters are not very accurate and the results can be
outright random. If a message goes through today it doesnt mean that it will
arrive tomorrow.
Some companies are successfully sending images rather than
text, however, some spam filters are trained to spot emails that only contain
images an no text.
3. The quality of your list is another important point. If
your list contains a lot of invalid email addresses, large ISPs are very likely
to block your emails.
The same is true of your list only contains email addresses
that are hosted at the same ISP. E.g., if you have a list of 10,000 yahoo.com
addresses, you can be lucky if 500 of them will actually make it.
4. Use SPF - if you have your own domain, you can add an
SPF record that authorizes our RapidDelivery servers to deliver email on your
behalf. This increases the likelyhood of your emails to arrive in the inbox.
5. Whitelisting - if you run an email newsletter, ask your
subscribers to put your FROM address into their whitelist. This almost
guarantees that your message will be delivered to the inbox.
6. Volume - if you send a lot of identical emails to a
large ISP, they are likely to allow the first 10 emails to go through, but then
put the rest of them into the junk mail folder. Thats why personalization is
important, this way, your emails are at least not 100% identical.
7. Use a dedicated delivery IP: as many ISPs put a limit on
the number of emails they accept from a certain IP address in a certain time
frame, using a dedicated IP provides faster delivery and better delivery rates.
Why do some email accounts receive several copies of the same
email message?
If there
are several deliveries to the same address, it would be good to know if the
recipient accesses her email through POP or through IMAP.
Especially when using IMAP it may occur that the
same message is put into your inbox several times as the IMAP synchronization
does not always work correctly.
Reporting & Tracking Questions
How do I export the good email addresses only?
Do the following:
Open the delivery statistics of any mailing you have sent through EmailUnlimted.
To receive a list of all people who have ever unsubscribed of any of your
mailings, move your mouse to the menu labeled "Unsubscribes and Complaints" and
then choose "Complete Do-Not-Email List".
This view also provides options for exporting to CSV format.
What does the "timeout" status in the delivery reports mean?
Timeout means that the server has tried to deliver your email to a
recipient, however, during the delivery, the recipients mail server did not
respond. This happens quite frequently and RapidDelivery will retry the delivery
up to 10 times.
There is also a way to
manually trigger another retry. Take a look at the reporting of your mailing, on
the right side of the header of that page is a link labeled "Retry Delivery".
When you click it, the
system will retry the delivery to timed-out records of that mailing another 10
times. These retries are free of charge.
Would it be possible to return to us the failed SENT EMAILS -
so that we could remove them from the master list?
A list of the failed
send emails can be downloaded in the online reporting section.
To access it, click on “View Sent Items and Reports”,
select your mailing, click on “Delivery Report” and then select “Delivery
Reports”/”Delivery Log”.
This provides a delivery log in which you can search for
records with a failed status and download these to disc using the button at the
bottom on the screen labeled “Export to CSV”
Billing & Contract Questions
Is there any minimum subscription period?
EmailUnlimited is available on a month-to-month basis, so there is no minimum
subscription period except for that one month.